S³ REWARDS PROGRAMME TERMS AND CONDITIONS

General

• S³ Rewards Programme (“S³ Rewards”) is managed by Straits Retail Property Management Services Pte Ltd (“SRPMS”) as the property manager of The Clementi Mall and The Woodleigh Mall. This programme will allow members to earn and redeem points for rewards at:
  • The Clementi Mall, located at 3155 Commonwealth Ave, Singapore 129588;
  • The Woodleigh Mall, located at 11 Bidadari Park Drive, Singapore 367803
    (each a “Participating Mall” and collectively, the “Participating Malls”).
• Membership and participation in the programme are subject to all of the following terms and conditions.
• Terms and conditions may be amended by SRPMS anytime by posting the amended terms and conditions at the Participating Malls’ websites at www.theclementimall.com.sg and www.thewoodleighmall.com.sg without prior notice. Any continued participation in the S³ Rewards after the amendment of these terms and conditions shall be deemed to be acceptance of the amended terms and conditions by the member. If the member does not agree to the amended terms and conditions, member shall have the right to terminate his/her membership. Latest version of the terms and conditions may be accessed at the Participating Malls’ websites atwww.theclementimall.com.sg and www.thewoodleighmall.com.sg.
• By signing up for the membership, member is deemed to have read, understood and agreed to the terms and conditions.

Membership Eligibility

• Applicants must be at least 18 years old to be eligible for membership.
• Each local applicant must have a unique Singapore-registered mobile number for application and log in of membership. For tourists, each applicant must have a unique registered mobile number and a valid email address for application and log in of membership. Use of shared mobile numbers that are previously registered by existing members is not permitted
• Eligible members can sign up for membership using the S³ Rewards mobile app available for download from App Store for iPhones and Google Play for Android smartphones.
• Mobile app is available for devices running iOS 10 and Android 5 and above.
• Each member can only register one account and accounts are not transferable.
• S³ Rewards is only valid at participating stores located at Participating Malls. Members can refer to the Programme FAQs on the Participating Malls’ websitesat www.theclementimall.com.sg and www.thewoodleighmall.com.sg for the list of participating retailers.
• SRPMS may charge an annual membership fee, without prior notice. Members who do not agree with such charging may terminate their membership by giving at least 14 days prior written notice to SRPMS.
• Members must update their membership profiles if there are any changes in their particulars.
• SRPMS reserves the right to terminate S³ Rewards memberships for breach of these terms and conditions.

S³ Rewards Points Issuance

• S³ Rewards points can only be awarded to members who scan their membership QR codes displayed in the S³ Rewards mobile app at the point of payment at participating stores at Participating Malls. Members who fail to do so will not be entitled to earn points into their account for the transactions.
• Points are issued after making a qualified purchase of goods/services from participating stores at Participating Malls.
• Criteria for points earning are determined by SRPMS and participating stores at Participating Malls.
• With effect from 6 March 2024, purchases made using vouchers/eVouchers will not be eligible for points earning. Examples of vouchers/eVouchers include but is not limited to CPM vouchers/eVouchers, eCapitaVoucher, tenant in-store vouchers/eVouchers, CDC vouchers.
• Purchases from the following stores at Participating Malls will not be eligible for points earning:
  • Clinic / Medical institutions
  • Banks / ATMs
  • Money changer
  • Atrium vendors who are not mall retailers
  • Selected retailers for the programme that subsequently do not participate in the programme. For clarity, no prior notice will be issued to the members in respect of such non-participating retailers.
• Points accumulated by members will be credited into their account within 7 working days or such other time periods as determined by SRPMS once transactions are verified to be valid.
• SRPMS may, in its sole and absolute discretion, cancel, delete and/or deduct points that are credited into the member’s account, without prior notice.
• SRPMS may, in its sole and absolute discretion, deduct, delete, cancel, reject and/or refuse to award points for any purchase if SRPMS deems the transactions to be doubtful or not genuine, without prior notice.
• Points credited in account are not redeemable for cash and cannot be transferred between accounts.
• Points balance can be checked using the mobile app or at the Information Counters located at The Clementi Mall (L5) or The Woodleigh Mall (L2)
• Members can earn up to a maximum of 1,000 points each day.
• Each transaction must be at least $20 and above from participating stores to qualify for points earning.
• In the event of a service interruption of the mobile app or QR code scanning at the retailers:
  • Members can approach the Information Counters located at The Clementi Mall (L5) or The Woodleigh Mall (L2) with their purchase receipt(s) within 7 days from (and including) the date of purchase OR
  • Members can return to the respective store with purchase receipt(s) issued during the downtime for points earning within the same day of purchase.
  • Member may only earn points in respect of that member’s own purchases.
• For avoidance of doubt, a member may only earn points for purchases that are made after he/she has signed up for the S³ Rewards membership. Any request to earn points for purchases that are made prior to signing up for the S³ Rewards membership shall be reviewed by SRPMS on a case-by-case basis and SRPMS may agree to or reject any request in its sole and absolute discretion and without giving any reason.
• Redemption of reward points may only be made upon successful login of the programme on the mobile app.
• SRPMS may, in its sole and absolute discretion, determine the list of rewards, prizes and number of points required for the redemption without prior notice.
• Rewards are subject to availability, on a first-come, first-served basis.
• There will be no warranty or representation or liability on the part of SRPMS for the rewards offered.
• Any dispute should be settled between the rewards supplier and member directly.
• Reward redeemed cannot be exchanged for cash or points. Refunds of rewards are not allowed.
• Rewards must be redeemed within 6 months from the redemption date unless stated otherwise. However, rewards are subject to availability and SRPMS reserves the right to substitute unavailable rewards with rewards that are of approximate value or similar nature/type.

S³ Rewards Points Issuance – Validity

• Points credited into account will expire 12 months after issuance month on a rolling basis. For example:
  

  Points credited during	Will expire on
  November 2021	31 October 2022
  December 2021	30 November 2022
  January 2022	31 December 2022
  February 2022	31 January 2023
  March 2022	28 February 2023
  April 2022	31 March 2023
  May 2022	30 April 2023
  June 2022	31 May 2023
  July 2022	30 June 2023
  August 2022	31 July 2023
  September 2022	31 August 2023
  October 2022	30 September 2023

• SPH RPMS may, in its sole and absolute discretion, amend the validity periods without prior notice.

Termination of S³ Rewards Programme / Membership

• SRPMS is entitled to terminate the membership if a member is found to be submitting purchases by another person or other fraudulent means without prior notice.
• SRPMS may terminate memberships and refuse participation of members, without assigning any reason thereto and without giving prior notice.
• SRPMS is entitled to terminate memberships that are inactive for 3 years or more, without prior notice. Inactive memberships are those that have not submitted any transaction and accessed their accounts in the S³ Rewards mobile app. All personal data and any rewards points accumulated will be deleted without prior notice and no compensation will be offered for the deleted points.
• Members may also terminate their membership via the in-app “Delete Account” function. By performing this deletion, members agree to forfeit all existing rewards, e-Vouchers and points and acknowledge that they will not be able to create a new account in the next 6 months (“Lockout period”). SRPMS shall at all times be entitled to refuse membership without assigning any reason thereto.
• Any points accumulated in the members’ accounts will be forfeited upon termination of membership for any reason whatsoever and no compensation will be offered for forfeited points.
• Members with memberships terminated previously due to inactivity will be required to re-join the programme as a new member.
• SRPMS may suspend or terminate the S³ Rewards programme, without prior notice and without compensation or liability to any party.

Carpark Rewards

• Members may redeem their points for carpark rewards, with 200 points being equivalent to $1.00 carpark reward dollars.
• Carpark rewards cannot be exchanged for S³ Rewards points or cash.
• Redemption of points for carpark rewards can only be performed in the S³ Rewards smartphone app.
• Carpark rewards redeemed will expire 12 months after issuance month on a rolling basis. For example:
  

  Carpark$ redeemed on	Will expire on
  November 2021	31 October 2022
  December 2021	30 November 2022
  January 2022	31 December 2022
  February 2022	31 January 2023
  March 2022	28 February 2023
  April 2022	31 March 2023
  May 2022	30 April 2023
  June 2022	31 May 2023
  July 2022	30 June 2023
  August 2022	31 July 2023
  September 2022	31 August 2023
  October 2022	30 September 2023

• For the payment of car park charges, the member’s carpark rewards in his/her S³ Rewards account will be deducted first. If the carpark rewards are insufficient to pay for the car park charges in full, the balance parking charges will be deducted from the stored-value card in the vehicle IU.
• Carpark rewards can be accumulated and used during subsequent visits.
• Each member may register up to 3 IU numbers in their account, with one active IU number at any one point in time. Members can activate the specific IU number of their choice using the S³ Rewards smartphone app.
• Members must ensure that they have activated the correct IU number of the vehicle that is parked at Participating Malls. SRPMS will not process any refund of car park charges in the event of incorrect IU number activation.
• IU numbers entered by members must be unique and they cannot be shared with other members.
• Car park credits can only be used on vehicles that are registered in Singapore with a valid IU number.

Birthday Reward for S³ Rewards Members

• SRPMS may, in its sole and absolute discretion, award selected participating store’s voucher(s) to S³ Rewards members as their birthday reward. Such vouchers will be automatically credited into the member’s account on his/her birthday month. The validity date of the voucher will vary between vouchers. Participating store’s voucher(s) awarded as birthday rewards are subject to change on a regular basis without prior notice.

Personal Data

• Members are required to give current, accurate, truthful, and complete personal data as requested. Data given is the responsibility of the member. If in connection with members' participation in the S³ Rewards programme, members provide the personal data of any third parties, members further warrant and represent that these third parties have also consented to the terms of the Privacy Policy, and to the collection, use and disclosure of their personal data in accordance with the aforesaid.
• SRPMS may suspend or terminate membership if the data given is not correct or is incomplete, without prior notice.
• By signing up for the membership, members hereby agree and consent to:
• The terms of the Privacy Policy as amended from time to time, and the terms of the Privacy Policy are incorporated into these terms and conditions by reference; and
• SRPMS and/or its related entities, affiliates, and subsidiaries (collectively referred to herein as “Straits Properties”) and/or their respective agents, business partners and service providers (who may be based outside Singapore) collecting, using, disclosing and processing the members' personal data, and sharing the members' personal data between themselves for the purposes of providing members with the S³ Rewards programme, and for the following purposes:
  • Identity verification;
  • Administering and managing the rewards programme;
  • Responding to members’ queries and feedback;
  • Sending promotional information
  • Profiling and statistical analysis to improve services provided to members; and
  • Market research.
• While SRPMS will take reasonable steps to accurately record personal data, members shall also provide accurate and complete personal data and keep them updated at all times.
• Members must contact the Data Protection Officer of SRPMS at dpo@cuscaden.com.sg if they:
  • wish to withdraw their consent on the usage of their personal data;
  • have any questions or complaints in relation to their personal data; or
  • wish to obtain access and make corrections to their personal data.
• SRPMS may not be able to continue providing the S³ Rewards rewards programme when a member withdraws consent to any or all use of his/her personal data.
• Members agree that their consents granted for the S³ Rewards programme supplement but do not supersede nor replace any other consents previously granted to any entity in Straits Properties. Withdrawal of consents also does not affect any other consents granted to any entity in Straits Properties.
• SRPMS may share aggregated and anonymized information with third parties, such as retailers, business and marketing partners for use in marketing, promotional and other activities.

Exclusion of Liability

• SRPMS will not be liable for any loss, damage, inconvenience, cost, and expense of any nature (including without limitation for any act, omission, neglect or wilful default on the part of its agents, contractors, employees, etc.) which in any way may be suffered or incurred by member or by any other person arising out of or in connection with the S³ Rewards programme.
• To the fullest extent permitted by law, SRPMS will also not be liable for any loss, injury, death, damage, bodily harm, costs, and expenses suffered by members or any other persons that result from the use or consumption of any reward redeemed.
• Members agree to indemnify SRPMS from any loss, damage, liability, cost, and expense (including legal costs and disbursements on a full indemnity basis) arising from member’s own misuse of the S³ Rewards programme, breach of the terms and conditions or fraudulent activity.

Severability

• If any provision of these terms and conditions is found to be illegal, void, or unenforceable under any law that is applicable hereto or if any court of competent jurisdiction in a final decision so determines, these terms and conditions shall continue in force save that such provision shall be deemed to be deleted.

Relationship of Parties

• Nothing in these terms and conditions shall constitute or be deemed to constitute an agency, partnership, or joint venture between SRPMS and members and neither party shall have any authority to bind the other in any way.

Waiver

• No waiver of any rights or remedies by SRPMS shall be effective unless made in writing and signed by an authorised representative of SRPMS.
• A failure by SRPMS to exercise or enforce any rights conferred upon it by these terms and conditions shall not be deemed to be a waiver or variation of any such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.

Assignment

• Members may not assign these terms and conditions or any of the rights or obligations under these terms and conditions to any party.
• SRPMS may, by notice in writing posted on the Participating Malls’ websites, assign all of its rights and interests relating to or in connection with these terms and conditions and/or the S³ Rewards programme to a wholly-owned subsidiary of SRPMS and/or its related entities, affiliates and subsidiaries (the “Transferee”) without members’ consent.
• Without prejudice and in addition to the aforementioned right, SRPMS may, by notice in writing posted on the Participating Malls’ websites (the “Notification”), transfer and/or novate all of its rights, interests, obligations and liabilities relating to or in connection with these terms and conditions and/or the S³ Rewards programme to the Transferee, and members shall not withhold their consent thereto. For the avoidance of doubt, members hereby consent to (a) the assignment of all rights of SRPMS relating to or in connection with these terms and conditions and/or the S³ Rewards programme to the Transferee, (b) the assumption by the Transferee of all liabilities of SRPMS relating to or in connection with these terms and conditions and/or the S³ Rewards programme, (c) the release of all obligations of SRPMS relating to or in connection with these terms and conditions and/or the S³Rewards programme, and (d) the Transferee taking the place of SRPMS as if it were named in all documents relating to or in connection with these terms and conditions and/or the S³ Rewards programme as a party thereto in place of SRPMS, in each case with effect from such effective date as may be informed in the Notification.

Force Majeure

• No party shall be liable for any failure to perform its obligations under these terms and conditions if the failure results from a Force Majeure Event (defined below), provided always that whenever possible, the affected party will resume that obligation as soon as the Force Majeure Event occasioning the failure ceases or abates.
• For purposes of these terms and conditions, a “Force Majeure Event” is an event which is a circumstance or event beyond the reasonable control of a party which affects the general public in that party’s country or in the territory, and which results in the party being unable to observe or perform on time an obligation under these terms and conditions. Such circumstance or event shall include industrial action or labour disputes, civil unrest, war, or threat of war, criminal or terrorist acts, government action or regulation, telecommunication or utility failures, power outages, fire, explosion, natural physical disasters, epidemic, pandemic, quarantine restrictions, and general failure of public transport.

Rights of Third Parties

• A person or entity who is not a party to these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any term of these terms and conditions, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description.

Governing Law & Jurisdiction

• These terms and conditions and all matters relating to members' participation in the S³ Rewards programme shall be governed by and construed in accordance with the laws of Singapore without giving effect to any principles of conflicts of law.
• Members hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts.

PDPA Statement